“Quality and profitability for manufacturers can co-exist”, writes Alicia Dimas for The Manufacturer this month.
In a survey of 200 UK manufacturers, conducted by the professional division of Miele (2018), “78% of British manufacturers believe quality is the key to delivering business growth”, and “nearly half rated product quality as more important than price”.
The advantages to manufacturers of producing higher quality goods are manifold, and Dimas herself asserts that “producing quality goods often means lower recalls”, and “ensuring product quality drives trust in a brand”.
At Adelphi, we are proud to have quality concerns at the forefront of our ethos.
- Quality of services and procedures:
We have been awarded ISO:9001-2015, which recognises our quality management systems. ISO state that “by setting yourselves the task of maintaining an external certification, you are proving your company’s commitment to these objectives, as well as increasing the credibility and customer confidence in your brand, service or product”. The function of certification is that “a company can stay in control of its processes and procedures, to ensure if anything does go wrong it is rectified quickly, efficiently and to the satisfaction of the customer. It can also ensure a smooth line of communication between employees, suppliers and customers at all times”.
- Quality of raw materials:
All our stainless steel process equipment is manufactured from 304 or 316 grade stainless steel, which is both hygienic and durable. Our X-ray analyser ensures that all materials are batch traceable.
- Quality of construction:
With our recommended annual service visits, clients report that they are still using the Adelphi machines which they purchased ten or twenty years previously. The quality of materials and construction speaks for itself, and we love hearing these stories!
- Quality of post-sales and customer service:
At Adelphi, we are always on hand should you encounter any difficulties. We have a dedicated sales and after-sales team, and our experienced service engineers are always on the road and ready to help. Our newer machines have been designed with remote access via a modem which, with internet access, means that an Adelphi engineer can often remotely solve any issues.
We are exceptionally proud of our premises and procedures, and are always pleased to welcome customers and contacts to the site for tours. If you would like to check out what Adelphi has to offer, please don’t hesitate to call us on +44 (0) 1444 472300, or email firstname.lastname@example.org.