Adelphi customers have plenty to be happy about and occasionally they write to let us know…
Thanks for your for your fantastic service with the purchase of this item. I look forward to using Adelphi for our future stainless steel vessel requirements.
Thursday November 2nd, 2017 | Clive Welham – Ransom Naturals Ltd
We have just had it delivered so it’s all sorted. Thank you for sending this out and for your follow up emails, great customer service, and i look forward to doing some more business with you in the near future.
Monday October 9th, 2017 | Ben Birrell – CBD Brothers
We are very happy to inform you that we have received the light meter with paperwork. We appreciate your business practice. We wish you success. You made us a very happy and loyal client.
Tuesday August 22nd, 2017 | Dewan Haque – Cytovance Biologics
Both Paul and Mark reacted quickly to our service request. On site Mark is efficient and tidy, and he communicates possible solutions well. He takes into account our company needs first.
Friday May 19th, 2017 | Steve Holt – Safeguard Europe
Just writing to say that the last Response filling machine we bought from you is doing a really good job.
Thursday December 8th, 2016 | Noel Cordina – N. Cordina Marketing
I wanted to thank you for your time showing Louis and I your newly released System F-1800 filling machine which you had on display at the PPMA Total Show. It’s simplistic design, open plan, and rapid changeover of all wetted parts certainly were impressive and unique features to Adelphi that day. We also found the dual-track conveying system reducing your ‘gating time’ a great feature.
Monday October 10th, 2016 | Mark Wilson – Randox Laboratories
Spare parts fitted to our Masterfil machine have given it a new lease of life. Rest assured, given the excellent service we received, when the time comes for us to up rate our filling capability I will be in touch.
Monday April 4th, 2016 | Dave Anderson – Biodeg Chemical Co.
Great job David! Thanks for your assistance and efforts with the new code. It would not have been possible without your help. Thanks again.
Thursday February 11th, 2016 | Maqsood Ahmed – Abudawood Industrial Company
You are welcome and tons of thanks for your perfect service.
Monday November 23rd, 2015 | Kadeem Maugé – West Indies
Since we purchased the Adelphi Response filling machines, i did not get a chance to tell you that i am absolutely delighted with them.
Wednesday October 14th, 2015 | Christophe Deniau – Limpidex France
Every fill is a learning curve and also a lesson learned – like triple checking the volume. You are amazing the way you get right into the room over the phone!
Tuesday October 13th, 2015 | Nancy Durham – Welsh Lavender Ltd
I would like to extend our thanks and gratitude for the hospitality and cooperation that your company showed during our Factory Acceptance Test visit to your factory. Hoping that this will lead to more projects and mutual benefits to our companies.
| Nader A. Messeih – Alexandria Detergents & Chemicals Co. (ADCO)
The advice Paul gave me was spot on, the sensor at the back of the machine had slipped, all working great now. Thanks for all the help and please thank Paul for his great advice!
Monday February 16th, 2015 | John Foster – Chemicals Ltd
I really appreciate your support and that we have one of your technician’s here whom explain to us the situation and we came to know that we have been miss led or even cheated. We lost a lot of time in communicating with the wrong company (Masterfil Asia) and a lot of money in buying copied parts. I believe that we are now back on track and we can even discuss and share with you our future plans.
Wednesday February 11th, 2015 | Mohamed – Petrobash Multi Activities Co. Ltd
I am once again expressing my appreciation for your tremendous support that has culminated in the resolution of our machine problems.
Wednesday December 10th, 2014 | Bayo Oladipupo – Conoil
Thanks for all your help so far, any assistance to help us through the customs process would be great as I can’t afford for any delays. We intend to purchase more equipment from your company so this first time around will be a learning curve. Say hi to Dean and thanks to everyone who helped us in the purchasing process. It’s been enjoyable to do business with your company.
Thursday November 27th, 2014 | Daniel Kaline – BioLyte Laboratories
We have been running production this week after the new beam installation with no issues its working well, volumes, internal movement ,the beam was a perfect replacement. Thanks.
Monday July 21st, 2014 | Stuart Woodcock – Novartis
Good morning Ron. We succeeded, thanks for your swift & valuable response. We realigned the bar, tightened the loose bolts, tested and are now back in production. Thanks again for the very swift response.
Wednesday November 27th, 2013 | Joseph Odero – Total Kenya Ltd
I would like to thank you for the fantastic efforts from Hugo and Mark during the migration and machine refurbishment project. Thanks once again and we will be looking to have your support for FM 2 next year.
Thursday October 3rd, 2013 | Ayman Loutfy – Middle East Lubricants
Just to let you know, I have received the spare parts ordered today. Please accept my sincere thanks for your help and service, it has been excellent.
Monday September 30th, 2013 | Carl – Thorpe Labs
Since our second line was installed, no other supplier has really come close to taking our business. All departments at AmegA are very happy with the relationship that we have with Adelphi, and the three lines that we already have installed have caused us no significant problems at all.
| Mick Skinner – AmegA Sciences
Thank you very much for sending Ron who has worked very hard to install and commission line 1 and installed Line 2 at BASF. It is our privilege to work with such a dedicated and committed engineer from Masterfil.
| Maragaret Teoh – BASF Malaysia
I have received the switch and fitted it today. It works great. I would like to take this opportunity to thank you for your advise and all concerned at your end for the prompt delivery.
| Robert Lynch – Cardiff & Vale UHB
Just to confirm, I am delighted with Ron’s service, and advice regarding our Masterfil filler. I will be in touch about an upgrade to 8 heads in the near future.
| Steven Mcilduff – Get Juiced
Customer just visited us and accepted the line and was very impressed by the looks and quality of the line.
| Rob van Arendonk – Altrimex (Adelphi Agent)
The machine we have from yourselves is working great. Could you come in for a meeting Tuesday Morning, say 9am, to discuss supplying a new filling line for us.
| Sharon Pearson – Euro Oils
I have just received a call from Romi Smilfoods/Smilde, they were very happy with the upgrade of the double head Masterfil to a 4-head machine. Thanks for your good job at Adelphi!
| Twan van Gaal – Altrimex (Adelphi Agent)
I received the tooling this week and it looks great. Should fit nicely into the capper. I’m working with operations to schedule a time to give it a test drive but I don’t expect any problems. Thanks!
| Ted Farnsworth – Ventana Medical Systems
Message from our local Agent: I met with a very happy Alex today who heaped a lot of praise on his Response filling machine. His remarks included ‘best investment of the year’, ‘now getting perfect dosages’ and getting a greater output than Adelphi prescribed.
| Alex Okunlola – Shagoya
Thank you very much for your kind support during machine troubleshooting. Now machine is working with SMC 5/2 valve. After receipt of replacement valve from your side it will be replaced.