Adelphi customers have plenty to be happy about and occasionally they write to let us know…
Message from our local Agent: I met with a very happy Alex today who heaped a lot of praise on his Response filling machine. His remarks included ‘best investment of the year’, ‘now getting perfect dosages’ and getting a greater output than Adelphi prescribed.
Alex Okunlola – Shagoya
I received the tooling this week and it looks great. Should fit nicely into the capper. I’m working with operations to schedule a time to give it a test drive but I don’t expect any problems. Thanks!
Ted Farnsworth – Ventana Medical Systems
I have just received a call from Romi Smilfoods/Smilde, they were very happy with the upgrade of the double head Masterfil to a 4-head machine. Thanks for your good job at Adelphi!
Twan van Gaal – Altrimex (Adelphi Agent)
The machine we have from yourselves is working great. Could you come in for a meeting Tuesday Morning, say 9am, to discuss supplying a new filling line for us.
Sharon Pearson – Euro Oils
Customer just visited us and accepted the line and was very impressed by the looks and quality of the line.
Rob van Arendonk – Altrimex (Adelphi Agent)
Just to confirm, I am delighted with Ron’s service, and advice regarding our Masterfil filler. I will be in touch about an upgrade to 8 heads in the near future.
Steven Mcilduff – Get Juiced
I have received the switch and fitted it today. It works great. I would like to take this opportunity to thank you for your advise and all concerned at your end for the prompt delivery.
Robert Lynch – Cardiff & Vale UHB
Thank you very much for sending Ron who has worked very hard to install and commission line 1 and installed Line 2 at BASF. It is our privilege to work with such a dedicated and committed engineer from Masterfil.
Maragaret Teoh – BASF Malaysia
Since our second line was installed, no other supplier has really come close to taking our business. All departments at AmegA are very happy with the relationship that we have with Adelphi, and the three lines that we already have installed have caused us no significant problems at all.
Mick Skinner – AmegA Sciences
Just to let you know, I have received the spare parts ordered today. Please accept my sincere thanks for your help and service, it has been excellent.
Carl – Thorpe Labs
I would like to thank you for the fantastic efforts from Hugo and Mark during the migration and machine refurbishment project. Thanks once again and we will be looking to have your support for FM 2 next year.
Ayman Loutfy – Middle East Lubricants
Good morning Ron. We succeeded, thanks for your swift & valuable response. We realigned the bar, tightened the loose bolts, tested and are now back in production. Thanks again for the very swift response.
Joseph Odero – Total Kenya Ltd
We have been running production this week after the new beam installation with no issues its working well, volumes, internal movement ,the beam was a perfect replacement. Thanks.
Stuart Woodcock – Novartis
Thanks for all your help so far, any assistance to help us through the customs process would be great as I can’t afford for any delays. We intend to purchase more equipment from your company so this first time around will be a learning curve. Say hi to Dean and thanks to everyone who helped us in the purchasing process. It’s been enjoyable to do business with your company.
Daniel Kaline – BioLyte Laboratories
I am once again expressing my appreciation for your tremendous support that has culminated in the resolution of our machine problems.
Bayo Oladipupo – Conoil
I really appreciate your support and that we have one of your technician’s here whom explain to us the situation and we came to know that we have been miss led or even cheated. We lost a lot of time in communicating with the wrong company (Masterfil Asia) and a lot of money in buying copied parts. I believe that we are now back on track and we can even discuss and share with you our future plans.
Mohamed – Petrobash Multi Activities Co. Ltd
The advice Paul gave me was spot on, the sensor at the back of the machine had slipped, all working great now. Thanks for all the help and please thank Paul for his great advice!
John Foster – Chemicals Ltd
I would like to extend our thanks and gratitude for the hospitality and cooperation that your company showed during our Factory Acceptance Test visit to your factory. Hoping that this will lead to more projects and mutual benefits to our companies.
Nader A. Messeih – Alexandria Detergents & Chemicals Co. (ADCO)
Every fill is a learning curve and also a lesson learned – like triple checking the volume. You are amazing the way you get right into the room over the phone!
Nancy Durham – Welsh Lavender Ltd
Since we purchased the Adelphi Response filling machines, i did not get a chance to tell you that i am absolutely delighted with them.
Christophe Deniau – Limpidex France
You are welcome and tons of thanks for your perfect service.
Kadeem Maugé – West Indies
Great job David! Thanks for your assistance and efforts with the new code. It would not have been possible without your help. Thanks again.
Maqsood Ahmed – Abudawood Industrial Company
Spare parts fitted to our Masterfil machine have given it a new lease of life. Rest assured, given the excellent service we received, when the time comes for us to up rate our filling capability I will be in touch.
Dave Anderson – Biodeg Chemical Co.
I wanted to thank you for your time showing Louis and I your newly released System F-1800 filling machine which you had on display at the PPMA Total Show. It’s simplistic design, open plan, and rapid changeover of all wetted parts certainly were impressive and unique features to Adelphi that day. We also found the dual-track conveying system reducing your ‘gating time’ a great feature.
Mark Wilson – Randox Laboratories
Just writing to say that the last Response filling machine we bought from you is doing a really good job.
Noel Cordina – N. Cordina Marketing
Both Paul and Mark reacted quickly to our service request. On site Mark is efficient and tidy, and he communicates possible solutions well. He takes into account our company needs first.
Steve Holt – Safeguard Europe
We are very happy to inform you that we have received the light meter with paperwork. We appreciate your business practice. We wish you success. You made us a very happy and loyal client.
Dewan Haque – Cytovance Biologics
We have just had it delivered so it’s all sorted. Thank you for sending this out and for your follow up emails, great customer service, and i look forward to doing some more business with you in the near future.
Ben Birrell – CBD Brothers
Thanks for your for your fantastic service with the purchase of this item. I look forward to using Adelphi for our future stainless steel vessel requirements.
Clive Welham – Ransom Naturals Ltd
Thank you very much for your kind support during machine troubleshooting. Now machine is working with SMC 5/2 valve. After receipt of replacement valve from your side it will be replaced.