“The Huge Increase in Output Is Remarkable!”
Quick and Easy Changeover Makes the Difference for Beauty Industry Manufacturer Dublin Herbalists.
Dublin Herbalists create naturally kind skincare, tailored to suit a variety of skin types in a busy, modern world.
Glynis Bubenzer, Marketing & Merchandising Manager, sits down with Emily Salmon, Marketing Executive at Adelphi Manufacturing, to discuss the impact of investing in automated filling technology.
What Led Dublin Herbalists to Investigate Automated Filling?
Dublin Herbalists had previously purchased a tube closer from Adelphi Manufacturing and were very happy with the equipment and service received.
“We have been aware of Adelphi for a while,” Glynis explains. “We recently took on a few contract manufacturing jobs and knew we needed to upgrade our filling capabilities, so we started investigating filling machines.”
Why Choose Adelphi Manufacturing?
Several suppliers and machine options were considered, each offering different capabilities.
“Your Response Benchtop Filler gave us everything we wanted,” says Glynis. “A heated hopper, a pump into the hopper from the floor, and the ability to handle a large variety of fill volumes and viscosities - so we decided to go with it.”
Versatility Across Products and Containers
Dublin Herbalists currently fill around nine different products using the Response Benchtop Filler, each with its own container format.
“We are very happy with the variety of products we can use the machine for,” Glynis explains. “We also know that if we scale up further, the Response range has much more it can do - for example, if we connect to a second or third machine.”
A Measurable Increase in Productivity
When asked which features have been most beneficial, Glynis highlights the pump from the floor, the heated hopper, and the wide range of fill volumes, along with the ease of switching between them.
“We have only been properly using the machine for a week or so, but the huge increase in output and the decrease in time spent filling is remarkable.”
“As expected, we now need to bring other processes before and after filling up to speed - but we’re excited to do so.”
Purchasing Experience and Training Support
“The purchasing process was thorough and efficient,” says Glynis. “We received answers to all of our questions - there were many - and we didn’t have to wait too long for the machine to arrive.”
She also highlights the value of Adelphi Manufacturing’s hands-on support:
“The most notable customer service came from Dean Willis, who spent the day with us explaining how the machine works, how to assemble and strip it down, how to clean it, and how to fill different products.”
“This was one of the first semi-automatic machines we’ve purchased, and we didn’t realise how much training we would need. We were extremely grateful for the time Dean spent with us - his manner was very professional, and his knowledge and training skills are fantastic.”
The Verdict
“We have been very happy so far with everything and would absolutely recommend Adelphi Manufacturing!”
