Customer: FARMERS’ Welsh Lavender Ltd
Sector: Artisan bodycare & essential oils
Location: North of the Brecon Beacons, Wales
FARMERS’ Welsh Lavender Ltd are the only distiller of lavender oil in Wales, farming their lavender on a windswept hillside overlooking the Brecon Beacons. Alongside their trademark oil, they manufacture a growing range of lavender-inspired bodycare products including creams, lotions, scrubs and washes.
Since planting their first lavender field in 2003, the company has grown significantly. Today they employ ten staff at their home site, and their products are stocked in 140 shops across the UK and internationally, including Amsterdam and Hong Kong.
The Move to Automation
In 2012, owner Nancy Durham began exploring the first steps into automation. After discovering Adelphi Manufacturing online, she prioritised finding a UK-based machinery manufacturer to ensure prompt servicing and ongoing support.
The Solution: Response Benchtop Filler
Adelphi recommended the Response Benchtop Filler, ideal for Welsh Lavender’s varied product range and fill sizes.
Production Requirements:
- Aluminium and plastic jars
- Fill volumes from 30ml to 150ml
- Bottles up to 300ml
Why It Worked:
- Quick calibration for different product volumes
- Fast assembly and cleaning
- Easy product changeovers
- Minimal production downtime
For a growing artisan business, it proved to be “a great first step.”
“The machine was working smoothly from day one.”
Nancy now fondly describes the filler as “like an old friend” - as Adelphi has become to the business.
Service That Stands Out
For Welsh Lavender, customer support has been just as important as machinery performance.
“The customer service and support are outstandingly efficient.”
“I never feel that my questions aren’t valued, and it’s never like a hassle.”
“Without hesitation, I would enthusiastically recommend Adelphi Manufacturing to a contact!”
Supporting Artisan Growth
From a single lavender field in 2003 to international distribution today, FARMERS’ Welsh Lavender Ltd’s journey highlights how the right automation partner can support sustainable growth - without compromising craftsmanship.
