Adelphi customer Tristel Solutions are a global manufacturer and supplier of infection control, contamination control and hygiene products, with their primary customer base being both NHS and private hospitals. Following the establishment of its manufacturing plant in 2007, Tristel needed to invest in packaging equipment to handle its innovative range of disinfectant products, and approached Adelphi for assistance. Since this time, Adelphi’s Sales Director Dean Willis has established a strong relationship with Tristel, assisting them with their filling requirements when needed.
Fast-forward to 2020, and with the Coronavirus (COVID-19) pandemic sweeping the world, demand for Tristel’s products has never been greater…
Tristel’s Production Engineer Peter and Production Manager Jenny spoke to Adelphi’s Marketing Executive Rachel about the unprecedented new requirements for Tristel’s products, and the role that Adelphi’s machinery has played…
Dean supplied Tristel with four new Response Benchtop Fillers in April 2020, bringing their total up to 10. With production up as much as 40-50% in some instances, the machines are all are being put through their paces filling the two key disinfectant products which Tristel have devoted their production to, in response to the Coronavirus outbreak. These include DISTEL, a fluid for cleaning and disinfecting hard surfaces within hospital environments, and JET, a powerful sporicidal disinfectant, with proven effectiveness against SARS-CoV-2.
Tristel are also now running their Response Automation Base with four individual Benchtop Fillers. “The Response machines have really come into their own”, says Jenny. “We’re able to incorporate the Response’s into our automatic line or use them manually as production requires”.
When asked about the level of service he received, Peter was pleased to comment that “Dean sorted the new machines out quickly for me” –
“There was no difference in the quality of service I received, despite the majority of Adelphi’s team working remotely at the present time.”
The new machines arrived within 4 working days of Peter’s order being placed; “they were up and running quickly” he says. Despite seals having become damaged in transit when the first two of these new machines were shipped, Peter remembers that “Dean got the replacements shipped out quickly along with our second two machines, and Adelphi took note and packaged them differently the second time, so no more damage occurred.”
When asked whether he had considered using any other machinery suppliers to help Tristel meet their increased production demands, Peter said “I like the Response machines, I wasn’t worried about looking for someone else. They’re reliable and not temperamental; I didn’t feel the need to look elsewhere.”
Peter also kindly made sure to email Adelphi his thanks, which were gratefully received by the whole Adelphi team:
“Many thanks for your support, it’s much appreciated here at Tristel. As you know, we use your machines to fill cleaning disinfectants for hospitals, not only for the NHS but also across the world. It’s very comforting knowing that I can get parts / advice if needed to keep our machines running, and also you can supply us with extra machines to help us.”
Are you producing for the pharmaceutical or cleaning/hygiene products industry and would like a filling line which offers the ability to grow along with your output requirements? If so, please contact Adelphi on +44 (0)1444 472300 or email firstname.lastname@example.org.